Have a question? Why not reach out to us! We want you to make the most of your CRUA. If you have any questions let us know and we can help you out. We are here to make your camping experience the best it can be.

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Check out CRUA's Help Center to answer some of our commonly asked questions. If you cannot find the answer to your question here, then do not hesitate to reach out to our dedicated team.

CRUA Customer Help Center

Customer Service Hours

My discount code doesn't work

Do We Offer a U.S. Military/First Responder Discount?

How bulky or heavy are the tents?

Can I become a CRUA dealer?

Shipping information

General Information

What is your Return Policy?

Is there a warranty on your tents?

Heritage Series Money Back Guarantee

Warranty and Returns

Do I need to buy an additional groundsheet?

Do I need to buy a pump?

Is the tent breathable?

How effective is sound insulation on the Culla?

What is the temperature rating for the Culla Series?

What does Temperature Regulation/Insulation mean?

What is the difference between the Crucoon and Culla products

Culla and Other Insulated Products

General Product Information/Technology

I'm having a hard time zipping the door on the Crua Tri, or the Tri material is pretty tight out of the box. Is there an issue?

My Culla/Core is not inflating

My Core Skylight is cloudy!

Product Troubleshooting

General information

The Campaign is extended 🥳🥳🥳

General information-Quad

Quad Update- Shipping + Unboxing Video

Quad Launch Information

Quad introduction

The Quad is on the water!

Quad Set Up and Take Down Guide

Quad Production Updates

Quad

Product Crowdfunding

5 mistakes EVERY new camper MAKES while TENT camping

Crua Camping Tips

Where can I find instructions for my product?

Product Care Instructions

Find some general information about discount codes and opening hours here

All you need to know about our return and refund policies are here in one place :)

What is insulation? Do I need a pump? Answers to these questions and more can be found here.

Articles for common trouble shooting issues with our products

Information about our Crowdfunding/Pre-Order Projects

We have a full listing of our product line with manuals, safety instructions, and some video instructions. Please visit the link below. Pre-2025 Product Instructions and Safety Manuals. Duo GS Maxx Instructions and Safety HUB. Culla Maxx Instructions

We have a full listing of our product line with manuals, safety instructions, and some video instructions. Please visit the link below.<a href="https://www.cruaoutdoors.com/pages/instructions" target="_blank">Pre-2025 Product Instructions and Safety Manuals</a><a href="https://www.cruaoutdoors.com/pages/crua-duo-gs-maxx-instructions?_pos=1&amp;_psq=duo&amp;_ss=e&amp;_v=1.0" target="_blank" rel="noopener noreferrer">Duo GS Maxx Instructions and Safety HUB</a><a href="https://www.cruaoutdoors.com/pages/crua-culla-max-instructions" target="_blank" rel="noopener noreferrer">Culla Maxx Instructions and Safety HUB</a><a href="https://www.cruaoutdoors.com/pages/crua-noir-6-instructions" target="_blank" rel="noopener noreferrer">NOIR 6 Instructions and Safety HUB</a><a href="https://www.cruaoutdoors.com/pages/crua-noir-6-instructions" target="_blank" rel="noopener noreferrer">NOIR 6 Full Flysheet Instructions and Safety HUB</a><a href="https://www.cruaoutdoors.com/pages/noir-6-inner-culla-instruction-hub" target="_blank" rel="noopener noreferrer">NOIR 6 Inner Culla Instructions and Safety HUB</a>

This article gives you general information regarding product care.

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