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Product Troubleshooting

Articles for common trouble shooting issues with our products

I'm having a hard time zipping the door on the Crua Tri, or the Tri material is pretty tight out of the box. Is there an issue?

There is no issue. We have made the Tri to suit all conditions, including heavy wind. We cut down on any excess fabric that could flap in windy conditions. Regarding the zippers, it is good tent care to ensure all doors and windows be completely clos

My Culla/Core is not inflating

If you cannot get your Culla or Core product to inflate or hold air initially, here is a helpful tip that has assisted some of our customers. First, identify the inlet. The inlet has a two-stage screw on cap. Once you've identified the inlet, make su

My Core Skylight is cloudy!

The Core Skylight is made of TPU see through material, which in rare cases can get cloudy. If you experience this with your Core after receiving it, the only thing that needs to be done is wiping both sides off with a couple of dry tissues or a dry c