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General Information

Find some general information about discount codes and opening hours here

Customer Service Hours

We try our best to help you out with your questions as fast as we can, but please keep in mind that Customer Service operates Monday-Friday 9am-4pm CST for the US and 9 am-5 pm GMT for other worldwide customers excluding public holidays. *. We are ab

My discount code doesn't work

Please find the most common reasons why the promotional codes may not be working for you below:. If you still experience some issues with your discount code, please reach out to us at [email protected]

Do We Offer a U.S. Military/First Responder Discount?

Here at Crua we truly do appreciate and thank you for your service and to give something back we have teamed up with GovX. We are providing 10% off selected products from our store when you checkout using your GovX ID. This offer is eligible for:. Fo

How bulky or heavy are the tents?

Some of our tents, especially our larger tents, are heavier than traditional tents for the following reasons:. However, we understand these may cause potential issues, so we have reduced this by:. We at CRUA firmly believe that the benefits of extra

Can I become a CRUA dealer?

We are currently not accepting new businesses into our drop ship program. Wholesale opportunities may be available. Please contact us for further information.

What is a Product Bundle?

We provide Bundles of certain products that are compatible with each other. When you buy a Bundle you save more than buying the products individually. Check out our Bundles here

Shipping information

We aim to fulfil delivery within 4 days of the order. Your order will be delivered by courier and will require a signature on arrival. If no one is available to sign for the delivery, a card will be left with instructions on how to proceed. For more