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We try our best to help you out with your questions as fast as we can, but please keep in mind that Customer Service operates Monday-Friday 9am-4pm CST for the US and 9 am-5 pm GMT for other worldwide customers excluding public holidays. *We are able to answer phone calls within our operation times only, but you can always leave a message, and we&apos;ll call you back as soon as we can.<div data-block="true" data-editor="b8qi1" data-offset-key="9l665-0-0" id="isPasted" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="9l665-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;">*We are closed in the&#xA0;US&#xA0;on the following holidays:</div></div><div data-block="true" data-editor="b8qi1" data-offset-key="1b52f-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Martin Luther King, Jr. Day | January 15, 2024Presidents Day | February 19, 2024Memorial Day | May 27, 2024&#xA0;Juneteenth | June 19, 2024Independence Day | July 4, 2024&#xA0;Labor Day | September 2, 2024&#xA0;Indigenous People&apos;s Day | October 14, 2024&#xA0;Veterans Day | November 11, 2024&#xA0;Thanksgiving | November 28, 2024Christmas | December 24-25, 2024&#xA0;New Year&apos;s Day | January 1, 2025 <div data-offset-key="9l665-0-0" id="isPasted" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;">*We are closed in the&#xA0;Irish&#xA0;Office&#xA0;on the following holidays:</div>1st January</div>5th February18th March1st April6th May3rd June5th August28th October24th-26th December

We try our best to help you out with your questions as fast as we can, but please keep in mind that Customer Service operates Monday-Friday 9am-4pm CST for the US and 9 am-5 pm GMT for other worldwide customers excluding public holidays. *. We are ab

Customer Service Hours

General Information

My discount code doesn't work

Do We Offer a U.S. Military/First Responder Discount?

How bulky or heavy are the tents?

Can I become a CRUA dealer?

Shipping information

What is your Return Policy?

Is there a warranty on your tents?

Heritage Series Money Back Guarantee

Warranty and Returns

Do I need to buy an additional groundsheet?

Do I need to buy a pump?

Is the tent breathable?

Where can I find instructions for my product?

Product Care Instructions

How effective is sound insulation on the Culla?

What is the temperature rating for the Culla Series?

What does Temperature Regulation/Insulation mean?

What is the difference between the Crucoon and Culla products

Culla and Other Insulated Products

General Product Information/Technology

I'm having a hard time zipping the door on the Crua Tri, or the Tri material is pretty tight out of the box. Is there an issue?

Customer Service HoursUpdated a year ago